LeadStream Terms of Service

Version: p11-v1 Last updated: 7 October 2026

These terms are an agreement between you (the business that creates a LeadStream account, "you") and Manthrix Industries Private Limited ("Manthrix", "we", "us"), CIN U62011UW2026PTC254001, registered office: Innov8 Graphix Tower 2, A-13, Sector 62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India. By ticking the box at sign-up you accept these terms, the Privacy Policy, and the Data Processing Agreement (for your visitors' data).

1. The service

LeadStream puts an AI chat assistant on your website. It answers visitors from the information you give it (your "Knowledge Base"), collects the contact details of visitors who want to be contacted (with their consent), and sends them to you by email and in your dashboard (and by WhatsApp on some plans once available).

AI replies can be wrong. The assistant generates answers automatically and may give incomplete or incorrect information. You are responsible for the accuracy of your Knowledge Base and for anything you offer or promise your visitors. LeadStream is not a source of professional (for example legal, medical or financial) advice.

2. Your account

You must be at least 18 and use LeadStream for a business. Keep your password safe; you are responsible for activity on your account. One account per business email.

3. Free trial

New accounts get a free 7-day trial with 50 credits (the Free plan). Credits do not reset during the trial. When the trial ends, the assistant stops answering, your website still collects contact details, and your data stays until section 11 applies. No payment is taken for the trial.

4. Plans, credits and limits

• Paid plans (Basic, Plus, Pro, Max, Ultra, Elite) differ in monthly credits, number of websites, Knowledge Base size, lead alerts and features, as shown on the pricing page when you buy. Prices on the pricing page are shown plus 18% GST; the amount charged includes the GST. A plan you are on keeps its price and features until you change it, unless we tell you of a change under section 8.
• Credit: one credit covers up to 15 visitor messages in one chat (a credit is used at a chat's message 1, 16, 31, and so on). A chat ends after 30 minutes without a visitor message; the next message starts a new chat.
• When your credits run out, new chats get a polite message and the contact form; a chat already running gets one extra block of 15 messages free. Credits reset on each billing date (not on the Free plan). Unused credits do not carry over.
• Knowledge Base size is shown as "about N words (English)"; other languages use more of the limit.
• We may limit unusual traffic (for example many messages per minute from one visitor) to protect the service.

5. Payment and renewal

• Payments are taken by Razorpay as a subscription (card or UPI) that renews every month until cancelled. Your bank or Razorpay sends the pre-debit notice that RBI rules require before each renewal.
• Upgrade: a higher plan starts once the prorated amount for the rest of the current month is paid.
• Downgrade: takes effect at the end of the paid period.
• Cancel: your plan stays active until the end of the period you paid for, then ends. You can undo a scheduled change before it takes effect.
• Invoices: we issue a GST tax invoice for every payment. Add your GSTIN and legal name before paying if you want them on the invoice.

6. Cancellation and refunds

• Subscription fees are paid in advance for each month and are not refundable for the rest of a month after you cancel or downgrade, except as below.
• Refund of the full charge if: (a) you were charged twice or charged the wrong amount; (b) you were charged but your plan was not activated within 24 hours and we cannot fix it; or (c) you ask within 48 hours of an automatic renewal or an upgrade charge and no credits have been used since that charge.
• Pro-rata refund for the unused days if: (a) LeadStream is unavailable for more than 72 hours in a row because of a fault on our side; or (b) you end the agreement because you object to a new sub-processor (Data Processing Agreement, clause 5).
• How to ask: email hello@manthrix.com from your login email with the payment date and amount. We reply within 2 working days. Approved refunds are sent to your original payment method within 7 working days of approval; your bank may take a few more days to show them.

7. Your content, your visitors, and acceptable use

• You own your Knowledge Base, settings and leads. You give us the right to use them only to run LeadStream for you.
• For visitor data you are the Data Fiduciary and we are your Data Processor (Data Processing Agreement). You must have a privacy policy on your website (we give you a template), link it in the chat settings, and answer your visitors' requests (the dashboard has tools to find, correct, export and delete a visitor's details).
• You must not use LeadStream: for anything unlawful, misleading, defamatory, obscene or adult; to send spam; on websites or services directed at children (under 18); to collect passwords, financial account details, health, biometric or other sensitive data through the chat or form; to impersonate anyone; to break or probe LeadStream's security; or to resell LeadStream without our written permission.

8. Availability and changes

We aim to keep LeadStream running but do not promise uninterrupted service; section 6 covers long outages. We may change features. We will email you at least 15 days before a change that reduces a paid plan you are on, and you may cancel before it takes effect.

9. Liability

• LeadStream is provided "as is". We are not liable for AI replies, for your Knowledge Base, for decisions you or your visitors make based on the assistant's answers, or for loss of profits, business, goodwill or data, or any indirect loss.
• Our total liability for all claims in any 12 months is limited to the fees you paid us in the 3 months before the claim arose.
• These limits do not apply to fraud, or to anything the law does not allow to be limited.
• You will compensate us for claims, penalties and costs caused by your content, your breach of section 7, or your failure to meet your own duties under data protection law towards your visitors.

10. Ending the agreement

• You can delete your account any time no paid plan is running (Account → "Delete account"); cancel a running plan first. Deletion removes your account, websites, Knowledge Base, leads and chats at once; billing records that the law requires us to keep are kept.
• We may suspend or end an account that breaks these terms or does not pay. We give notice by email first where reasonable; we may act at once to stop unlawful use or protect the service.

11. Data after an account ends

An ended account (trial or plan ended) is kept for 90 days, then deleted with all its data; we email you 14 days before. Download your data first if you want a copy (Account → "Download my data").

12. Law, disputes and contact

These terms are governed by the laws of India. We will first try to settle any dispute by talking for 30 days; after that, the courts at Gautam Buddha Nagar, Uttar Pradesh have exclusive jurisdiction. Questions and complaints: hello@manthrix.com; privacy matters: the Grievance Officer in the Privacy Policy.

13. Changes to these terms

We email you at least 15 days before a material change takes effect. Continuing to use LeadStream after that means you accept it. A new version may ask you to accept it again in the dashboard.